Founded in 1996, The Factory Outlet has been a trusted diamond retailer working with jewlers and customers to create one of a kind rings and jewlery. is in the business of new product development and importing specialty massage chairs, bidets, watches, jewelry, quality diamonds and other novelties straight to the consumer at prices well below the national average.  Our key strengths are customer service, strong management team, the ability to get you the lowest prices for our products,  and innovative marketing.  For the last ten years, our company has grown tremendously both doubling our size, inventory, employee numbers, and sales and our potential for further growth remains strong.  This is due to offering excellent products at extraordinary prices across our entire product line, and giving exceptional customer service.

The company operates many different Internet shopping malls for various product lines including shiatsu massage chairs, toto bidets,  GIA certified diamonds, high end watches, stainless steel range hoods, and many many more products. These sites offer health products, home entertainment games , diamonds, jewelry, and other innovative items. We deal direct with Asia, Europe, Australia, India,  Belgium, Israel, Canada, and many other countries; if you have a specific product request, please contact us.

Our Vision

  1. Customer Service - The customer hires us each time we pick up the phone or look at our website. We will treat you with the utmost respect and courtesy the customer deserves. In our eyes, the customer has become our single focus once you are in touch with us in any way.
  2. Innovation - There is only one thing that never changes, that is 'change' itself. We are always looking for better ways to serve, support, and otherwise make a better experience for our customers. We strive to innovate to make you feel special.
  3. To offer you the high end of technology - We employ ourselves to find the newest and greatest in diamonds and jewlery and bring them to the customer at a fraction of what our competitors would charge the customer. When the customer does not see something he or she may like, we try to remedy that situation in the future as we look for it for future purchases.
  4. Achieving customer satisfaction - We never break off the tie that binds us to the customer. You will not become a stranger to us once you hang up the phone. Our customer services insures that may call up for any reason 24 hours a day and we will do our best to leave you fully satisfied. And a returning customer will be our royalty, with special consideration and pricing as based.

Credit Card Charges

We do not charge more than the amount we display on the Internet. We do not over charge!!! No hidden charges!!! No surcharges!!!  Our secure shopping cart will send out receipts to customers on the date the order was placed.

Shipping Damages

All damages made by shipping companies in delivering products to customers will be covered by our diamond shop. We will ship out new replacement units as soon as we verify the shipping companies are returning the damaged units to us. It is imperitive that the customer verify damage prior to signing off for it from their shipping company in order to get refunds or exchanges.

Jewel Questions?: Please email us at sales@thefactoryoutlet.com