[ Returns & Exchanges | Shipping | Sales | Certification/Appraisal ]

Sole Convenience Inc. will accept the return of new, undamaged merchandise, in original condition.

Prior to returning any merchandise, please contact our Customer Service Department by calling 1-888-234-7007, or send us an online Inquiry to obtain a Return Merchandise Authorization (RMA) Number. This number must be referenced on paperwork accompanying your return, and must be clearly marked on the outside of the shipping package.

Merchandise may be returned or exchanged if received within 30 days of date of shipment in original condition, in the original packaging with the security tag intact. All returns must be accompanied by the proof of purchase and original shipping papers. The RMA number must appear where indicated on the shipping document and written on the outside of the package; please indicate reference for refund or exchange where indicated. All Returns must only be shipped to the address indicated in the RMA instructions.

If the return merchandise is returned to any other address other than that indicated, the customer will be charged a $ 50 handling fee.

All returned merchandise will be inspected by Sole Convenience Inc. prior to issuance of refunds or exchanges. Consideration will be taken to GIA serial numbers and assurance that the diamonds we sold are the one return to us. The full cost of the return item will be refunded, EXCLUDING shipping, handling and insurance costs.

Refunds will be made in the original form of payment.

Diamond returns must be accompanied by the original matching or identifying grading report(s), along with the original warranty document. Should the diamond grading reports(s) or warranty document not be included with the merchandise, the customer will be charged a $150 replacement fee for each missing document.

Custom work, special orders (including rings that have been charged an extra charge for sizing), personalized or engraved items cannot be returned unless there is an error on the part of Sole Convenience Inc.

Shipping and handling costs will be refunded only when the return is necessary due to Sole Convenience Inc. error, or when Sole Convenience Inc. has confirmed the merchandise is defective. If the item is defective or not as ordered, the customer has the option of requesting a refund or an exchange for the purchase.

Sole Convenience Inc. will provide service and repair to any jewelry that it sells. Please contact our Customer Service Department if you have any questions concerning repairs or alterations. Sole Convenience Inc. will not be responsible for any repairs or alterations made by any outside party without the prior consent of Sole Convenience Inc. Any alteration made without consent voids any warranties, including the 30 day refund policy.

No refunds will be made for any repair work undertaken by a third party. Returned merchandise must be shipped prepaid (via Federal Express, UPS or U.S. Mail - Registered Delivery), and insured for the full purchase price.